Política de reembolso

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer free returns within 14 days of delivery.

14-Day Free Return Policy

You have 14 calendar days from the date you receive your item to request a return. All returns within this period are completely free of charge — no restocking fees, no return shipping costs.

Eligibility for Returns

To qualify for a free return, the following conditions must be met:

The return request must be initiated within 14 days of receiving your order.
Items must be unused, unworn, and in their original condition.
Items must be in their original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) is required.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with a prepaid return shipping label at no cost to you. Simply pack the item securely and drop it off at the designated shipping carrier.

Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method within 5-10 business days. You will receive an email confirmation once your refund has been processed.

Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. This ensures the fastest processing time.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Gift cards
Personalized or custom-made items
Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange a free replacement or full refund, regardless of the 14-day window.